Last updated:
Handhandmade understands that circumstances may change and event plans may need to be modified or cancelled. Our cancellation policy is designed to be fair to both parties while accounting for the time and resources we commit to each project. All cancellation requests must be made in writing via email to info@handhandmade.world. Verbal cancellations are not accepted and must be confirmed in writing to be considered valid.
Cancellations made more than 30 days before the scheduled event date will receive a refund of 50% of the total deposit paid. Cancellations made between 15-30 days before the event will receive a refund of 25% of the deposit. Cancellations made less than 15 days before the event date will result in forfeiture of the full deposit, as materials and resources will have been committed and allocated. Any additional expenses incurred on behalf of the client will be deducted from any refund amount. Refunds will be processed within 14 business days of written cancellation confirmation.
If you need to postpone your event, we will make every effort to accommodate your new date based on availability. Postponements requested more than 30 days in advance can typically be rescheduled without additional fees. Postponements requested within 30 days may be subject to a rescheduling fee to cover costs already incurred. If we cannot accommodate your new date, our standard cancellation policy will apply. All postponement requests must be submitted in writing and confirmed by both parties.
Clients may request modifications to their service package up to 14 days before the event date, subject to availability and feasibility. Minor modifications may incur no additional charges, while significant changes to scope, design, or requirements may result in adjusted pricing. All modification requests must be approved in writing before implementation. Changes requested within 14 days of the event may be subject to rush fees or may not be possible depending on the nature of the change.
In cases of force majeure events beyond either party's control, including but not limited to natural disasters, government restrictions, pandemic-related closures, or other unforeseeable circumstances, both parties will work together to find a mutually acceptable solution. We may offer full or partial refunds or rescheduling options depending on the specific circumstances and our ability to recover costs. Documentation may be required to support force majeure claims.
All service agreements require a non-refundable deposit to secure the booking date and begin project planning. The deposit amount varies based on the total project value and is specified in each service agreement. Final payment is typically due 7 days before the event date or as specified in your contract. Late payments may result in service delays or cancellation of the booking. All fees and payment schedules are clearly outlined in individual service agreements.
Due to the custom nature of our services and installations, most materials and equipment used for events are specifically prepared for each project and cannot be returned or refunded. Rental equipment may be subject to separate terms outlined in rental agreements. Clients are responsible for any damage to equipment beyond normal wear and tear. Custom-made items are non-returnable as they are created specifically for each client's event.
We are committed to delivering exceptional service and installations that meet or exceed your expectations. If you are not satisfied with our services, please contact us immediately so we can address any concerns. We will make reasonable efforts to resolve issues during the event when possible. Concerns raised after the event will be reviewed on a case-by-case basis. We strive for complete client satisfaction and will work with you to resolve any legitimate concerns.
If you have concerns about charges or services, please contact us immediately at info@handhandmade.world to discuss resolution options. We are committed to fair and transparent communication and will work with you to resolve any disputes amicably. Most issues can be resolved through direct communication. If a satisfactory resolution cannot be reached, we may engage in mediation or other dispute resolution processes as appropriate.
Refunds, when applicable, will be processed to the original payment method used for the transaction. Processing times may vary depending on your financial institution, typically taking 5-10 business days to appear in your account. For payments made by credit card, refunds appear as credits to your account. Bank transfer refunds may take longer to process.
If the original payment method is no longer available, we will work with you to arrange an alternative refund method. Refunds are processed in the same currency as the original transaction. Any currency conversion fees incurred during the refund process are the responsibility of the client. We will provide confirmation when refunds are processed.
In some cases where cancellation is necessary, we may offer substitution services or alternative solutions that might meet your needs. These options can sometimes provide value while working within your constraints. We will present any available alternatives when you request cancellation, allowing you to consider options before finalizing your decision.
Substitution offers are subject to availability and may include different dates, locations, or service configurations. These alternatives must be mutually agreed upon and may require amended service agreements. Substitution options do not obligate either party and can be declined in favor of standard cancellation terms.
Clients are responsible for reading and understanding cancellation and modification policies before signing service agreements. It's important to consider potential changes in circumstances when planning events and to secure appropriate insurance coverage. Clients should notify us immediately of any potential changes or concerns that might affect their event.
Providing accurate information during booking helps ensure smooth service delivery and reduces the likelihood of issues requiring modifications or cancellations. Clients should maintain clear communication with us throughout the planning process to avoid misunderstandings and minimize the need for late changes.
We understand that circumstances can change unexpectedly, and we're committed to working with clients fairly and transparently when cancellations or modifications are necessary. Our policies are designed to protect both parties while providing flexibility where possible. We aim to find mutually acceptable solutions whenever feasible.
We regularly review our cancellation and return policies to ensure they remain fair and competitive. Client feedback helps us improve our policies and processes. We're always willing to discuss individual circumstances and explore options that might work better for specific situations while maintaining fairness to all parties involved.
All cancellation requests, modification requests, and questions about this policy should be directed to info@handhandmade.world. Please include your booking reference number, event date, and reason for cancellation or modification in your communication. We aim to respond to all requests within 48 hours during business days. We recommend maintaining documentation of all communications regarding cancellations or modifications. For urgent matters, please clearly mark your email as urgent to expedite processing.